Refund Policy

Each order is produced specifically for you from your artwork and specifications. For that reason, custom orders cannot be returned for a refund once your proof has been approved, except where the product is defective or does not match the approved proof.

• Before we start on your artwork: you may cancel for a full refund.
• After design work has started, before plates are made or production begins: you may cancel for a partial refund. We keep a charge that covers the design and preparation work already done, and tell you the amount before we refund anything.
• After you approve your proof: the order goes into production and cannot be cancelled or refunded, except for the manufacturing defects described below.

Approving a proof is binding. Please check the dimensions, text, colours and quantities on it carefully before you approve; at that point you confirm that you have read this policy.

If your order has a manufacturing defect, or is materially different from the approved proof, contact us within 7 days of delivery with photos. We will reprint or replace the affected items, or refund them, at no cost to you.

Damage caused by the carrier must be reported sooner, within 48 hours of delivery; see our Shipping Policy.

Custom printing has natural variation, which is why these are not defects:

• Quantity: the delivered quantity may be up to 10% more or less than the quantity ordered. You are charged for the quantity delivered.
• Colour: printed colours can differ slightly from what you see on a screen and from batch to batch. We match to your approved proof within normal printing tolerances, and we cannot guarantee an exact match to a screen colour or to a previous order.

Email info@frspackaging.com with your order number and a description of the issue (including photos for damage or defects). Approved refunds are issued to your original payment method, typically within 5-10 business days.